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  • Frequently Asked Questions (FAQs)

    Registration Information

    Exhibition Information

     

    Housing & Travel Information

    General Information

     

    Registration Information  

    What if I need to cancel my registration?

    Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.

    Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by the ACFE, you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee. Terms and conditions are subject to change without notice.

    Can I register for the ACFE Annual Fraud Conference by phone?

    You can register for the conference by phone, fax, online or by mail:

    • Register Online  

    • Register by phone: (800) 245-3321 (U.S. and Canada Only) / +1 (512) 478-9000

    • Fax: Fill out the Registration Form and Fax to: +1 (512) 478-9297

    • Mail: Fill out the Registration Form and mail to:
      ACFE
      716 West Avenue
      Austin, Texas 78701 

      USA

    How do I know if I'm registered?  

    You will receive an emailed confirmation once we process your completed registration form or handle the registration over the phone.

    What if I sign up for a breakout session that is already full?

    You will not be able to register for a breakout session that is full. The session will be marked closed.

    When will I receive my name badge?

    Your badge will be in your registration packet and will be available when registration opens.

    How do I pay with a purchase order? 

    We will need to have a copy of the purchase order, so either mail or fax it in to us. Government or educational institutions only.

    Will handouts be provided on-site?

    Course books for the Pre- and Post-Conferences will be handed to you when you first arrive at the registration desk. An online link to the Main Conference course materials will be provided before the event and may be printed prior to arriving at the Conference. A CD will be provided to all Conference attendees with all course materials for future reference.

    How can I pay my balance? 

    You can pay with a credit card, check, wire transfer, money order or cash on-site.

    Do I need a photo ID?

    Photo ID is not required.  

    Exhibition Information

    What are the Exhibit Hall hours?* 

    Sunday, June 17
    7:00 p.m. - 9:00 p.m. (Welcome Reception)

    Monday, June 18
    7:30 a.m. - 3:30 p.m. (Exhibit Hall Open)

    Tuesday, June 19
    7:30 a.m. - 4:00 p.m. (Exhibit Hall Open)

    *Schedule subject to change. 

    Where will the ACFE Bookstore be located?

    The ACFE Bookstore will be located in the Exhibit Hall. Browse the latest titles in anti-fraud education, meet featured authors at daily book signings and take advantage of the special savings on select titles.

    What are the ACFE Bookstore hours?*

    Sunday, June 17
    7:00 p.m. - 9:00 p.m.

    Monday, June 18
    7:30 a.m. - 3:30 p.m.

    Tuesday, June 19
    7:30 a.m. - 4:00 p.m.

    Wednesday, June 20
    7:30 a.m. - 12:30 p.m.

    Thursday, June 21
    7:30 a.m. - 3:35 p.m.

    Friday, June 22
    7:30 a.m. - 3:35 p.m. 

    *Schedule subject to change.

    Where will the Cyber Café be located?

    The on-site Cyber Café will be located in the Exhibit Hall. Check your email, connect to the Internet or download files in your free time. The ACFE Cyber Café will feature:

    • Walk-up computer stations set up with flat screen monitors and Internet access

    • Laptop plug-in stations with Internet access

    • Wireless Zone

    The ACFE assumes no responsibility for the security of your account. Please do not email unencrypted or confidential information. You are responsible for the security of your data and for the content of the material you send, receive and download.

    What are the Cyber Café hours?*

    Sunday, June 17
    7:00 p.m. - 9:00 p.m. (Welcome Reception)

    Monday, June 18
    7:30 a.m. - 3:30 p.m. (Exhibit Hall Open)

    Tuesday, June 19
    7:30 a.m. - 4:00 p.m. (Exhibit Hall Open)

    Wednesday, June 20
    7:30 a.m. - 12:30 p.m.

    Thursday, June 21
    7:30 a.m. - 3:35 p.m.

    Friday, June 22
    7:30 a.m. - 3:35 p.m.

    *Schedule subject to change

    Housing & Travel Information

    How do I get the ACFE rate at hotel?

    Please contact the Gaylord Palms Resort & Convention Center directly to make reservations.

    The Gaylord Palms Resort & Convention Center
    6000 W. Osceola Parkway
    Kissimmee, FL 34746
    (407) 586-2000

    Book your room by May 23 to receive the special attendee rate. Limited  Rooms at theGovernment rate are sold out. 

    *Room rate is subject to availability and exclusive of resort fee and applicable taxes. Room rate will be honored until the contracted block of rooms has been sold out or until the May 23, 2012 deadline has expired, whichever occurs first.

    Attendee must submit a credit card or deposit equal to (1) night’s room rate, plus tax as a guarantee, at the time the reservation is made. Attendee’s credit card will be charged the (1) night’s room rate plus tax at that time. Deposits are only refundable for cancellations received by Gaylord Palms at least (3) days prior to arrival. .

    How do I change or cancel my hotel reservation if I need to?

    Hotel cancellations will be handled directly by the hotel. Please call (407) 586-2000 to make changes to or cancel your existing reservation.

    General Information

    How can I make a request for special accommodations? 

    The ACFE will gladly arrange for special accommodations if you have a disability or dietary need that might otherwise limit your participation in the Conference. Simply check the appropriate box on the registration form or contact the ACFE at +1 (512) 478-9000 / (800) 245-3321 prior by May 1, 2011. Requests submitted after May 1, 2012, cannot be guaranteed.

    What do I wear to the conference?

    Dress for all daytime events is business casual. To ensure your comfort during the workshops and other events, please bring a sweater or light jacket. The average June temperatures in Orlando range from 72°F to 90°F. Casual wear is accepted nearly everywhere you go and comfortable walking shoes are a must.

    What is the meal policy? 

    Meals will be provided at the following:

    • Pre-Conference: Refreshment breaks only

    • Main Conference: Refreshment breaks, daily Continental Breakfasts, and (2) group lunches (lunch not served Wednesday, June 20)

    • Post-Conference: Refreshment breaks, daily Continental Breakfast and (1) group lunch (lunch not served Friday, June 22)  

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Association of Certified Fraud Examiners Global Headquarters
716 West Ave | Austin, TX 78701-2727 | USA | info@ACFE.com