• Attendee Frequently Asked Questions (FAQs)

    General Information

    What if I need to cancel my registration?
    Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.

    Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by the ACFE, you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee. Terms and conditions are subject to change without notice.

    Can I register for the ACFE Global Fraud Conference by phone?
    You can register for the conference by phone, fax, online or by mail:

    How do I know if I'm registered?
    You will receive an email confirmation once we process your completed registration form or handle the registration over the phone.

    What if I sign up for a breakout session that is already full?
    You will not be able to register for a breakout session that is full. The session will be marked closed.

    When will I receive my name badge?
    Your badge will be in your registration packet and will be available when registration opens.

    How do I pay with a purchase order?
    We will need to have a copy of the purchase order, so either mail or fax it in to us. (Government or educational institutions only)

    Will handouts be provided on-site?
    Course books for the Pre- and Post-Conferences will be handed to you when you first arrive at the registration desk. An online link to the Main Conference course materials will be provided before the event and may be printed prior to arriving at the conference. A CD will be provided to all conference attendees with all course materials for future reference.

    How can I pay my balance?
    You can pay with a credit card, check, wire transfer, money order or cash on-site.

    Do I need a photo ID?
    Photo ID is not required.

    Exhibition Information

    What are the Exhibit Hall hours?* 
    Sunday, June 15
    7:00-9:00 p.m. (Welcome Reception)

    Monday, June 16
    7:30 a.m.-3:30 p.m. (Exhibit Hall Open)

    Tuesday, June 17
    7:30 a.m.-4:00 p.m. (Exhibit Hall Open)

    Where will the ACFE Bookstore be located?
    The ACFE Bookstore will be located in the Exhibit Hall. Browse the latest titles in anti-fraud education, meet featured authors at daily book signings and take advantage of the special savings on select titles.

    What are the ACFE Bookstore hours?*
    Sunday, June 15
    7:00-9:00 p.m.

    Monday, June 16
    7:30 a.m.-3:30 p.m.

    Tuesday, June 17
    7:30 a.m.-4:00 p.m.

    Wednesday, June 18
    7:30 a.m.-12:30 p.m.

    Thursday, June 19
    7:30 a.m.-3:35 p.m.

    Friday, June 20
    7:30 a.m.-3:35 p.m.

    Where will the Cyber Café be located?
    The on-site Cyber Café will be located in the Exhibit Hall. Check your email, connect to the Internet or download files in your free time. The ACFE Cyber Café will feature:

    • Walk-up computer stations set up with flat screen monitors and Internet access
    • Laptop plug-in stations with Internet access 
    • Charging stations for mobile devices

    The Henry B. Gonzalez Convention Center also offers complimentary Wi-Fi throughout the convention center. A Wi-Fi password will be provided on-site*.

    *The ACFE assumes no responsibility for the security of your account. Please do not email unencrypted or confidential information. You are responsible for the security of your data and for the content of the material you send, receive and download.  

    What are the Cyber Café hours?*
    Sunday, June 15
    7:00-9:00 p.m. (Welcome Reception)

    Monday, June 16
    7:30 a.m.-3:30 p.m. (Exhibit Hall Open)

    Tuesday, June 17
    7:30 a.m.-4:00 p.m. (Exhibit Hall Open)

    Wednesday, June 18
    7:30 a.m.-12:30 p.m.

    Thursday, June 19
    7:30 a.m.-3:35 p.m.

    Friday, June 20
    7:30 a.m.-3:35 p.m.

    Housing & Travel Information

    How do I get the ACFE rate at the hotel? 

    Please contact the hotels listed below directly to make reservations and reference the 25th Annual ACFE Global Fraud Conference. The group rate of $169 is available until May 21, 2014 or until the room block is sold out, whichever comes first.

    Grand Hyatt San Antonio
    600 E Market St. (adjacent to the Convention Center)
    San Antonio, TX 78205
    Call (888) 421-1442 / +1 (210) 224-1234 or book online

    Hyatt Regency San Antonio
    123 Losoya (approx. 3 blocks, 4 minute walk to the Convention Center)
    San Antonio, TX 78205
    Call (888) 421-1442 / +1 (210) 222-1234 or book online

    Hilton Palacio del Rio - SOLD OUT
    200 Alamo Street (adjacent to the Convention Center)
    San Antonio, TX 78205

    How do I change or cancel my hotel reservation if I need to?
    Hotel cancellations will be handled directly by the hotel. Please call the hotel you booked with to make changes to or cancel your existing reservation.

    How can I make a request for special accommodations?
    The ACFE will gladly arrange for special accommodations if you have a disability or dietary need that might otherwise limit your participation in the conference. Simply check the appropriate box on the registration form or contact the ACFE at +1 (512) 478-9000 / (800) 245-3321 prior by May 1, 2014. Requests submitted after May 1, 2014, cannot be guaranteed.

    What do I wear to the conference?
    Dress for all daytime events is business casual. To ensure your comfort during the workshops and other events, please bring a sweater or light jacket. The average June temperatures in San Antonio range from 73°F to 92°F. Casual wear is accepted nearly everywhere you go, and comfortable walking shoes are a must.

    What is the meal policy?
    Food and beverages will be provided at the following:

    • Pre-Conference: Refreshment breaks only
    • Main Conference: Welcome Reception, refreshment breaks, daily continental breakfasts, and (2) group lunches (lunch not served Wednesday, June 18)
    • Post-Conference: Refreshment breaks, daily continental breakfast and (1) group lunch (lunch not served Friday, June 20)

    *Schedule subject to change