FAQs

Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee. Terms and conditions are subject to change without notice.

Can I register for the Annual Conference by phone?

You can register for the conference by phone, fax, online, or by mail:

• Register Online

• Register by phone:(800) 245-3321 (U.S. and Canada Only) / +1 (512) 478-9000

• Fax: Fill out the Registration Form and Fax to: +1 (512) 478-9297

• Mail: Fill out the Registration Form and mail to:
  ACFE
  716 West Avenue
  Austin, Texas 78701 USA

How do I know if I'm registered?  

You will receive an emailed confirmation once we process your completed registration form or handle the registration over the phone.

What if I sign up for an event that is already full?

You will not be able to register for a breakout session that is full. The session will be marked closed.

When will I receive my name badge?

Your badge will be in your registration packet and will be available when registration opens.

How do I pay with a purchase order? 

We will need to have a copy of the purchase order, so either mail or fax it in to us. Government or educational institutions only.

Will handouts be provided onsite?

Course books for the Pre- and Post-Conferences will be handed to you when you first arrive at the registration desk. An online link to the Main Conference course materials will be provided before the event and may be printed prior to arriving at the conference. A CD will be provided to all conference attendees with all course materials for future reference.

How can I pay my balance? 

You can pay with a credit card, check, wire transfer, money order, or cash on site.

What about a photo ID?

Photo ID is not required.  

Where will the exhibits be located?

Exhibit Hall A in the San Diego Convention Center will host this year's exhibits.

What are the exhibit hours? 

Sunday, June 12
- 7:00 p.m. - 9:00 p.m. (Welcome Reception)

Monday, June 13
- 7:30 a.m. - 3:30 p.m. (Exhibit Hall Open)

Tuesday, June 14
- 7:30 a.m. - 4:00 p.m. (Exhibit Hall Open)
*Schedule subject to change.

Where will the ACFE Bookstore be located?

The ACFE Bookstore will be located in the Exhibit Hall. Browse hundreds of the latest titles in anti-fraud education, meet featured authors at daily book signings and take advantage of the special savings on select titles.

What are the ACFE Bookstore hours?

Sunday, June 12
- 7:00 p.m. - 9:00 p.m.

Monday, June 13
- 7:30 a.m. - 3:30 p.m.

Tuesday, June 14
- 7:30 a.m. - 4:00 p.m.

Wednesday, June 15
- 7:30 a.m. - 12:30 p.m.

Thursday, June 16
- 7:30 a.m. - 3:35 p.m.

Friday, June 17
- 7:30 a.m. - 3:35 p.m. 
*Schedule subject to change.

Where will the Cyber Café be located?

Stay connected during the conference at the on-site Cyber Café, located in the Exhibit Hall. Check your e-mail, connect to the Internet or download files in your free time. The ACFE Cyber Café will feature:

• Walk-up computer stations set up with flat screen monitors and Internet access

• Laptop plug-in stations with Internet access

• Wireless Zone

The ACFE assumes no responsibility for the security of your account. Please do not e-mail unencrypted confidential information. You are responsible for the security of your data and for the content of the material you send, receive and download.

What are the Cyber Café hours?

Sunday, June 12
- 7:00 p.m. - 9:00 p.m. (Welcome Reception)

Monday, June 13
- 7:30 a.m. - 3:30 p.m. (Exhibit Hall Open)

Tuesday, June 14
- 7:30 a.m. - 4:00 p.m. (Exhibit Hall Open)

Wednesday, June 15
- 7:30 a.m. - 12:30 p.m.

Thursday, June 16
- 7:30 a.m. - 3:35 p.m.

Friday, June 17 
- 7:30 a.m. - 3:35 p.m.
*Schedule subject to change.   

How do I get the ACFE rates at hotel?

Please contact one of the four designated hotels (listed below) directly to make reservations.

*All hotels subject to availability. Room rate is subject to availability and exclusive of applicable taxes. Room rate will be honored until the contracted block of rooms has been sold out or until the May 18, 2011 deadline has expired, whichever occurs first.

Hotel Deposit Policy: All reservations must be accompanied by a first night room deposit or guaranteed with a major credit card.

How do I cancel my hotel reservation if I need to?

Hotel cancellations will be handled directly by the hotels, please contact the hotel to cancel your reservation.

How can I make a special needs request? 

The ACFE will gladly arrange for special accommodations if you have a disability or dietary need that might otherwise limit your participation in the conference. Simply check the appropriate box on the registration form or contact the ACFE at +1 (512) 478-9000 / (800) 245-3321 prior to May 2, 2011. Requests submitted after May 2, 2011, cannot be guaranteed.

What do I wear to this conference?

Dress for all daytime events is business casual. To ensure your comfort during the workshops and other events, please bring a sweater or light jacket. The average June temperatures in San Diego range from 63°F to 72°F. Casual wear is accepted nearly everywhere you go and comfortable walking shoes are a must.

Smoking Policy

The San Diego Convention Center is a non-smoking facility. Smoking is prohibited in all meeting rooms and interior public space.

Meal Policy

Meals will be provided at the following:

• Pre-Conference: Refreshment breaks only

• Main Conference: Refreshment breaks, daily Continental Breakfasts, and (2) group lunches (lunch not served Wednesday, June 15)

• Post-Conference: Refreshment breaks, daily Continental Breakfast and (1) group lunch (lunch not served Friday, June 17)