Monday, June 18 | 1:50-3:05 PM
Recommended Prerequisite: None
Field of Study: Specialized Knowledge
Loyalty or rewards programs are commonplace today, and organizations in a broad range of industries use them to improve customer satisfaction and retention. However, rewards points are now a commodity that fraudsters have learned to capitalize on. In this panel discussion, you’ll hear from experts who work on the frontlines to prevent and detect fraud in loyalty programs. This is an interactive session and attendees are encouraged to ask questions.
You Will Learn How To:
Manager – Global Investigations and Security Analytics, United Airlines
As Analytics Manager within United Airlines’ Corporate Security & Global Investigations Department, John Enders provides guidance to investigators and security personnel as they seek to more effectively use the company’s data resources to monitor fraud and security risks. Some of these risks include ticketing fraud, travel agency fraud, smuggling, trafficking, cash skimming, physical theft and aviation security threats. In addition to crafting queries and analytics-based testing algorithms and designing the resulting dashboards for the security team, he leads independent investigations and participates in fact-finding and admission-seeking interviews.
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