• Frequently Asked Questions

    General Information

    Can I register for the ACFE Global Fraud Conference by phone?
    You can register for the conference by phone, fax, online or by mail:


    How do I know if I'm registered?
    You will receive an email confirmation once we process your completed registration form or handle the registration over the phone.


    What if I sign up for a concurrent session that is already full?
    You will not be able to register for a concurrent session that is full. The session will be marked closed.


    When will I receive my name badge?
    Your badge will be in your registration packet and will be available when registration opens.


    How do I pay with a purchase order?
    We will need to have a copy of the purchase order, so either mail or fax it in to us. (Government or educational institutions only)


    Will handouts be provided on-site?
    Course books for the Pre- and Post-Conferences will be handed to you when you first arrive at the registration desk. An online link to the Main Conference course materials will be provided via email before the conference and may be printed or downloaded to your laptop, tablet or phone. Registered attendees may also access course materials on FraudConference.com and on the ACFE Events app.


    How can I pay my balance?
    You can pay with a credit card, check, wire transfer, money order or cash on-site.


    Do I need a photo ID?
    Photo ID is not required.


    What if I need to cancel my registration?
    Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.


    What is the cancellation policy?
    Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by the ACFE, you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.


    Hotel and Travel Information

    How do I get the ACFE rate at the hotel?
    Book your hotel online to receive the attendee rate. This rate is available until May 29, 2020 or until the room block is sold out, whichever comes first.


    How do I change or cancel my hotel reservation if I need to?
    Hotel cancellations will be handled directly by the hotel. Please call the hotel you booked with to make changes to or cancel your existing reservation.


    How can I make a request for special accommodations?
    The ACFE will gladly arrange for special accommodations if you have a disability or dietary need that might otherwise limit your participation in the conference. Contact the ACFE at +1 (512) 478-9000 / (800) 245-3321 prior to April 30, 2020. Requests submitted after April 30, 2020, cannot be guaranteed.


    What do I wear to the conference?
    Dress for all daytime events is business casual. To ensure your comfort during the workshops and other events, please bring a sweater or light jacket. June temperatures in Boston range from 59°F to 77°F.


    What is the meal policy?
    Food and beverages will be provided at the following:

    • Pre-Conference: Refreshment breaks only
    • Main Conference: Welcome Reception, refreshment breaks, daily continental breakfasts, and (2) group lunches (lunch not served Wednesday, June 24)
    • Post-Conference: Refreshment breaks, daily continental breakfast and (1) group lunch (lunch not served Friday, June 26)

    Exhibition Information

    What are the Exhibit Hall hours?
    Sunday, June 21
    7:00-9:00 p.m. (Welcome Reception)

    Monday, June 22
    7:30 a.m.-3:35 p.m. (Exhibit Hall Open)

    Tuesday, June 23
    7:30 a.m.-3:35 p.m. (Exhibit Hall Open)


    Where will the ACFE Bookstore be located?
    The ACFE Bookstore will be located in the Exhibit Hall. Browse the latest titles in anti-fraud education, meet featured authors at daily book signings and take advantage of special savings on select titles.


    Where will the Charging Lounge* be located?
    The on-site Charging Lounge will be located in the Exhibit Hall. Check your email, connect to the internet or download files in your free time.


    What are the ACFE Bookstore and Charging Lounge hours?
    Sunday, June 21
    7:00-9:00 p.m. (Welcome Reception)

    Monday, June 22
    7:30 a.m.-3:35 p.m. (Exhibit Hall Open)

    Tuesday, June 23
    7:30 a.m.-3:35 p.m. (Exhibit Hall Open)

    Wednesday, June 24
    7:30 a.m.-12:20 p.m.

    Thursday, June 25
    7:30 a.m.-3:35 p.m.

    Friday, June 26
    7:30 a.m.-3:35 p.m.


    *The ACFE assumes no responsibility for the security of your account. Please do not email unencrypted or confidential information. You are responsible for the security of your data and for the content of the material you send, receive and download.


    Virtual Conference

    What sessions will be available for Virtual Conference attendees?
    Registrants for the live broadcast will have two Main Conference sessions to choose from during each time slot. After the Main Conference concludes, archives of all Main Conference sessions will be available on demand. Pre-Conference, Post-Conference, General Sessions, CFE Exam Review and Roundtables will not be available during the live broadcast or on-demand.


    How do I claim CPE credit for the Virtual Conference?
    You can earn up to 24 NASBA-approved CPE for participating in the live broadcast or watching the on-demand recordings. To claim your CPE for the live sessions, you will need to click participation popups during the live broadcast. To earn CPE credit for the on-demand recordings you will be required to pass a final exam. A downloadable copy of your CPE certificate will be available immediately once you’ve clicked the required number of participation popups or passed the final exam.


    When can I access the on-demand sessions?
    Recorded sessions will be posted online approximately two weeks following the conference.


    Can I download live or on-demand sessions?
    No, sessions cannot be downloaded or saved to your computer or device.


    What is the cancellation/refund policy for the Virtual Conference?
    Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

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