Frequently Asked Questions

Virtual Conference - General

Can I register for the Virtual ACFE Global Fraud Conference by phone?
You can register for the conference by phone, fax, online or by mail:

What is the cancellation/refund policy for the Virtual Conference?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

When will I receive login instructions?
Log in instructions were sent by email. If you did not receive them, visit the Conference Hub and enter the email address you registered for the conference with. 

What time zone will the event be held?
The Virtual Conference times are all listed in North American Central Time Zone. Convert these times to your local times by using an online time converter.

What sessions will be available for Virtual Conference Attendees?
Registrants for the live broadcast will have 8 sessions to choose from during each time slot. All live sessions are eligible for NASBA CPE. Two weeks after the conference concludes, recordings of eligible conference sessions will be available on demand. All recorded sessions are eligible for ACFE CPE credit, but only 22 will be available for NASBA CPE.

What do I need to do the day of the event?
Educational sessions will begin at 8:30 a.m. CT on June 21. Please arrive 15 minutes early to ensure you can access the session. Virtual Yoga sessions will be held at 7:45 a.m. CT on June 21 and 22 if you wish to attend. 

Do I need to sign up for sessions in advance?
No, unlike the in-person event, you do not need to register for sessions in advance.

How do I earn CPE for the live sessions?
To earn CPE for a session, you must click on participant tracking pop-up polls that will appear throughout the session. You will have 60 seconds to click on each pop-up poll.

How do I earn CPE for the on-demand sessions?
To earn CPE for on-demand sessions eligible for NASBA credit, you must watch the session and pass an exam. To earn CPE for sessions eligible for ACFE CPE credit, you must watch the minimum number of minutes required to earn CPE for that session. 

When will I receive my CPE certificate?
CPE certificates are now available. To download your CPE certificate for the live sessions you attended, follow the steps below. Please note: for on-demand sessions, you will receive a separate certificate for each session you complete.

  1. Visit and log in.
  2. Click 'View' next to the conference name.
  3. Review the sessions you attended.
  4. If those sessions are accurate, click the check box to certify you attended these sessions.
  5. Click the 'Submit' button.
  6. Click the 'Download Certificates' button.

Can I move from session to session at the same time slot?
If you are interested in earning CPE credit, you should not switch between sessions at the same time. To earn CPE, you must click on participation popup polls within a session. Your participation tracking will not transfer from session to session and you will not qualify for CPE.

When will on-demand recordings be available?
On-demand recordings will be available approximately two weeks after the conclusion of the conference. An email will be sent when these are available.

Can I download live or on-demand sessions?
No, sessions cannot be downloaded or saved to your computer or device.

Which sessions will be available for on-demand CPE?
All on-demand sessions will be eligible for ACFE CPE credit, but only the following on-demand sessions will be available for NASBA CPE.

  1. 2B: Compliance Monitoring and Analysis
  2. 2C: Lessons Learned About Conducting Remote Investigations
  3. 3B: Fact Checking and Managing Information in Fraud Investigations
  4. 3F: Reducing the Dreaded False Positives
  5. 5A: Fraud Precognition: Crystal Balls, Tarot Cards and Other Risk Management Tools
  6. 5E: Seeing What You Want to See: How Confirmation Bias Affects Fraud Examinations
  7. 6H: Learning From the SolarWinds Cyberattack: 10 Ways to Protect Your Organization Now
  8. 8C: Fake News: Profiling the World's Largest Media Frauds
  9. 8F: Audit 2025: 5 Predictions for the Future
  10. 9E: Managing the Data Privacy Landscape
  11. 9G: Is Ethical Behavior Possible in Times of Trouble?
  12. 11B: Professional Skepticism: The Power of Fraud Knowledge
  13. 11F: Fraud Risk Assessment: What You Don’t Know CAN Hurt You!
  14. 12C: Interviewing the Fraudster: The Strategic Approach
  15. 12D: Fraud in Government Programs: Unique and Not So Unique Compliance Dilemmas
  16. 12G: Leading Your Anti-Fraud Team through Tumultuous Times
  17. 13A: The Cannabis Industry: What's It All About and How Might the Numbers Indicate Fraud Risks?
  18. 13E: Financial Statement Fraud Risk Post-Pandemic
  19. 13H: How Fraudsters Use Digital Currency and Asset Tokenization in Cybercrimes
  20. 14A: Improving the Effectiveness of Your Fraud Program
  21. 14F: Data Science in Compliance and Fraud Detection
  22. 15D: First, Do No Harm: Health Care Fraud and Financial Crime

Can I ask questions during the session?
Yes. There is a Q&A box where you can submit questions for the Q&A segment of each session

Which sessions qualify for ACFE Ethics CPE?
The following sessions qualify for ACFE Ethics CPE:

  1. 5E: Seeing What You Want to See: How Confirmation Bias Affects Fraud Examinations
  2. 6G: An Ethical Openness Framework: The Path to Better Ethical Decision-Making
  3. 8C: Fake News: Profiling the World's Largest Media Frauds
  4. 9G: Is Ethical Behavior Possible in Times of Trouble?
  5. 13G: The Importance of Social Controls in the Commission of or Resistance to Group Fraud: A Field Study
  6. 14G: Whistleblowing Solutions: The Dos and Don'ts
  7. Closing General Session: Conversation with a Fraudster

How long will I have access to the videos?
You will have access to the videos for one year from the start date of the event.

How do I access the session slides?
Session slides will be available in the Resources section of each session, or by clicking the Course Materials tile on the Conference Hub.

Will the sessions be pre-recorded or live?
We are presenting as many sessions live as possible. To ensure the quality of the broadcast, some portions of the Virtual Conference have been pre-recorded. For pre-recorded sessions, the speaker or a subject matter expert will be available to answer any questions submitted during the session.

Virtual Conference - Technical Requirements

What are the system requirements for watching the Virtual Conference?
Before you access the event, you should ensure that your browser is configured to stream video. For the Virtual Conference, you will need a minimum internet connection of 800 Kbps for an optimal experience. For the best viewing experience, we recommend using a wired internet connection and closing any programs or browser sessions running in the background that could cause a lag or delay. VPN can cause unreliable internet speeds and can cause issues displaying participant tracking pop-up polls. Please disconnect from your VPN to access the conference.

Here are steps you can take before the conference to test your system.

What Browsers are supported?

  • Google Chrome (*Latest)
  • Microsoft Edge (*Latest)
  • Mozilla Firefox (*Latest)
  • Safari (*Latest, Mac Only)

*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

Can I watch the Virtual Conference through a VPN connection?
VPN can cause unreliable internet speeds and can cause issues displaying participant tracking pop-up polls. Please disconnect from your VPN to access the conference.

Discord FAQs

What is Discord?
Discord is a popular social networking platform that is being used for the conference. In Discord, you can chat with fraud fighters from around the world. It features a conference help desk, general chat channels, and themed text and video chat channels. We recommend downloading Discord’s desktop and mobile apps for the best conference networking experience.

Is Discord required to earn CPE?
No. There is no CPE for using Discord. It's only a tool for networking during the conference.

How do I create a Discord account?
If you do not already have a Discord account:

  1. Click the Take Me to Discord link on the Networking page.
  2. Enter the Username you'd like to use.
  3. Complete the Discord registration process.

If you already have a Discord account:
  1. Click the Take Me to Discord link on the Networking page.
  2. Click the Already have an acccount link under the Continue button.
  3. Sign in using your Discord credentials.

How do I use text chat?
Text channels are separate spaces for talking via text chat. They keep conversations organized and give everyone plenty of room to talk.

  1. From the server, select the text chat channel you’d like to send a message to. Text chat channels are indicated by the “#” symbol.
  2. Place your cursor in the text box at the very bottom of the screen and type your message.
  3. Press “Enter” on your keyboard to send. If you need to edit your message, hover your mouse over the message. Three icons will appear on the right side. Click on the pencil icon. Make your edits and press “Enter” on your keyboard.
  4. You can mention someone in chat by using the "@" symbol and typing their username.
  5. To reply, click the 3 dots next to their message and choose reply.

How do I use voice and video chat?

Voice channels allow you to join voice chat room. You can chat via audio only or turn your camera on for video chat.

  1. Voice channels have a megaphone icon.
  2. Click on a room and start talking. You will see yourself in the room and a green circle will appear around your profile photo when you speak.
  3. To chat with your camera on, click the video button.
  4. If you need to change camera or mic settings, you can do so by clicking next to the camera or mic option.
  5. When you're done chatting, be sure to disconnect from the call.

Where can I watch a tutorial to learn more about using discord?

Visit the Networking page on the Conference Hub and click the How to Use Discord tile.

I received an error "You are unable to accept an invite" when I try to join Discord. What do I do?

You are receiving this error because your email is not confirmed with Discord. Please confirm your email by following these steps.

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