FREQUENTLY ASKED QUESTIONS

General


Can I register for the ACFE Fraud Conference Canada by phone?
You can register for the conference by phone, or online:

  • Register Online
  • Register by phone: (800) 245-3321 (U.S. and Canada Only) / +1 (512) 478-9000

How do I know if I'm registered?
You will receive an email confirmation once we process your completed registration form or handle the registration over the phone.

When will I receive my name badge?
Your badge will be available at the registration desk when you check in.

How do I pay with a purchase order?
Please email a copy of the purchase order to Accounting@ACFE.com. All purchase orders must be listed in US Dollars and be paid within 30 days of receipt. (Government or Educational Institutions only.)

Will handouts be provided on-site?
Course materials will be available before the conference and may be printed or downloaded to your laptop, tablet or phone using the mobile app.

How can I pay my balance?
To complete your registration, please contact ACFE via our secure online chat service, call us at (800) 245-3321 / +1 (512) 478-9000 Monday through Friday from 7:30 a.m. to 6 p.m. Central Time or fax us at +1 (512) 478-9297.

Do I need a photo ID?
Photo ID is not required.

What if I need to cancel my registration?
Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.

What is the cancellation policy?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by the ACFE, you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a USD 100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

By registering for the ACFE Fraud Conference Canada, you are agreeing to its Terms and Conditions.

How do I register a group?
Discounts are available for groups of three or more from the same organization. To register, please provide all registrant details here and review our new policies below as changes have been implemented.

Once the completed details are received, please allow 3-5 business days for an invoice to be provided. A single invoice will be issued for all attendees and can be paid via credit card, check, or wire transfer. Individuals will be invoiced based on the event registration type and their member status. Early bird deadlines are not applicable towards group registrations. Registrations can now only be processed with one form of payment, as multiple forms of payment are prohibited.

Group submissions will not be processed until all information, including payment, is received. Individuals cannot be added to a group after the initial group is processed and will not be provided the group discount. Once the group is initially processed, the registration for that group is closed. Alternatively, individuals already registered cannot be added to a group registration. Existing registrations cannot be used to enhance the discount of a registering group. Please email GroupSubmissions@ACFE.com if you have any questions.

Housing and Travel


How do I get the ACFE rate at the hotel?
Book your hotel online to receive the attendee rate. Rates will be available until a specific date or until the room block is sold out, whichever comes first. Please visit the ACFE Fraud Conference Canada location page for more information on hotel and room block.

How do I change or cancel my hotel reservation if I need to?
Hotel cancellations will be handled directly by the hotel. Please call the hotel directly to make changes to or cancel your existing reservation.

How can I make a request for special accommodations?
The ACFE will gladly arrange for special accommodations if you have a disability or dietary need that might otherwise limit your participation in the conference. Simply contact the ACFE at (800) 245-3321 / +1 (512) 478-9000 prior to September 1, 2024. Requests submitted after September 1, 2024 cannot be guaranteed.

What do I wear to the conference?
Dress for all daytime events is business casual. To ensure your comfort during the educational sessions and other events, please bring a sweater or light jacket. It's recommended to bring an umbrella in case of rain. September temperatures in Ottawa range from 50°F to 69°F.

What is the meal policy?
Food and beverages will be provided at the following:

  • Pre-Conference: Refreshment breaks only
  • Main Conference: refreshment breaks, networking reception, daily continental breakfasts, and (2) group lunches

Earning CPE


How do I earn CPE?
To claim CPE credit, you will need to record and report a CPE PIN code for each session you attend. There are two ways to record your CPE PIN codes:

  • In the ACFE Events app, click the CPE widget on the home screen, type in the CPE PIN code for the session you are attending, and press Submit. Your CPE will be reported automatically to the ACFE. Following the conference, you will be able to download and print your CPE certificate from the ACFE website.
  • Write down the CPE PIN code for each session you attend. Following the conference, you will be sent a link to a web page where you will be able to enter your CPE PIN codes to claim your CPE credit.

When will I receive my CPE certificate?
CPE certificates will be available after July 10, 2024. An email will be sent when they are ready, but you may also visit ACFE.com/MyEventCPE to find your certificate.

2024 ACFE Fraud Conference Canada