Frequently Asked Questions

General


Can I register for the ACFE Fraud Conference Europe by phone?

You can register for the conference by phone, or online:

  • Register Online
  • Register by phone: (800) 245-3321 (U.S. and Canada Only) / +1 (512) 478-9000

How do I know if I'm registered?
You will receive an email confirmation once we process your completed registration form or handle the registration over the phone.

When will I receive my name badge?
Your badge will be available at the registration desk when registration opens.

How do I pay with a purchase order?
Please email a copy of the purchase order to Accounting@acfe.com. All purchase orders must be listed in US Dollars and be paid within 30 days of receipt (Government or Educational Institutions only).

Will handouts be provided on-site?
Course materials are available online only. A link to the Main Conference course materials will be provided via email before the conference and may be printed or downloaded to your laptop, tablet or phone.

How can I pay my balance?
To complete your registration, please contact ACFE via our secure online chat service, call us at (800) 245-3321 / +1 (512) 478-9000 Monday through Friday from 7:30 a.m. to 6 p.m. Central Time or fax us at +1 (512) 478-9297.

Do I need a photo ID?
Photo ID is not required.

What if I need to cancel my registration?
Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.

What is the cancellation/refund policy?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by the ACFE, you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.
By registering for the ACFE Fraud Conference Europe, you are agreeing to its Terms and Conditions.

How do I register a group?

Discounts are available for groups of three or more from the same organization. To register, please provide all registrant details here and review our new policies below as changes have been implemented.

Once the completed details are received, please allow 3-5 business days for an invoice to be provided. A single invoice will be issued for all attendees and can be paid via credit card, check, or wire transfer. Individuals will be invoiced based on the event registration type and their member status. Early bird deadlines are not applicable towards group registrations. Registrations can now only be processed with one form of payment, as multiple forms of payment are prohibited.

Group submissions will not be processed until all information, including payment, is received. Individuals cannot be added to a group after the initial group is processed and will not be provided the group discount. Once the group is initially processed, the registration for that group is closed. Alternatively, individuals already registered cannot be added to a group registration. Existing registrations cannot be used to enhance the discount of a registering group. Please email GroupSubmissions@ACFE.com if you have any questions.

Housing and Travel Information


How do I get the ACFE rate at the hotel?
Book your hotel online to receive the attendee rate. Rates will be available until a specific date or until the room block is sold out, whichever comes first. Please visit the ACFE Fraud Conference Europe location page for more information on hotel and room block.

How do I change or cancel my hotel reservation if I need to?
Hotel cancellations will be handled directly by the hotel. Please call or email the hotel to make changes to or cancel your existing reservation.

How can I make a request for special accommodations?
The ACFE will gladly arrange for special accommodations if you have a disability or dietary need that might otherwise limit your participation in the conference. Contact the ACFE at Events@acfe.com prior to 7 February 2024. Requests submitted after 7 February 2024, cannot be guaranteed.

What do I wear to the Conference?
Dress for all daytime events is business casual. To ensure your comfort during the educational sessions and other events, please bring a sweater or light jacket. It's recommended to bring an umbrella in case of rain. March temperatures in London range from 39°F to 50°F/3.89°C to 10°C.

What is the meal policy?
Food and beverages will be provided at specific time and locations.

Virtual Conference - General


What is cancellation/refund policy for the Virtual Conference?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

When will I receive login instructions?
Log in instructions will be emailed to you about one week before the conference begins.

What time zone will the event be held?
The Virtual Conference times are all listed in Greenwich Mean Time (GMT). Convert these times to your local times by using an Online Time Converter.

How do I earn CPE?
To earn CPE credit, you must attend the full session and click on pop-ups that will appear throughout each presentation. The required number of viewing minutes and pop-ups will be listed on the CPE widget of each session console.

When will I receive my CPE certificate?
CPE certificates will be available after 1 April 2024. An email will be sent when they are ready, but you may also visit ACFE.com/myeventcpe to find your certificate.

When will on-demand recordings be available?
On-demand recordings will be available approximately three weeks after the conclusion of the conference. An email will be sent when these are available.

Can I download live or on-demand sessions?
No, sessions cannot be downloaded or saved to your computer or device.

Which sessions will be available for on-demand CPE?
All on-demand sessions will be eligible for ACFE CPE credit.

Can I ask questions during the session?
Yes. There is a Q&A box where you can submit questions for the Q&A segment of each session.

How long will I have access to the videos?
You will have access to the videos for one year from the start date of the event.

How do I access the session slides?
Session slides we have permission to share are available in the Conference Materials Tile of the Conference Hub.

Virtual Conference - Technical Requirements


What are the system requirements for watching the Virtual Conference?
Before you access the event, you should ensure that your browser is configured to stream video. For the Virtual Conference, you will need a minimum internet connection of 800 Kbps for an optimal experience. For the best viewing experience, we recommend using a wired internet connection and closing any programs or browser sessions running in the background that could cause a lag or delay. VPN can cause unreliable internet speeds and can cause issues displaying pop-ups. Please disconnect from your VPN to access the Conference.

Here are steps you can take before the conference to test your system:

What Browsers are supported?

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

Can I watch the Virtual Conference through a VPN connection?
VPN can cause unreliable internet speeds and can cause issues displaying participant tracking pop-up polls. Please disconnect from your VPN to access the conference.

2024 ACFE Fraud Conference Europe