FREQUENTLY ASKED QUESTIONS

General

Can I register for the ACFE Fraud Conference Canada by phone?
You can register for the conference by phone, or online:

• Register Online
• Register by phone: (800) 245-3321 (U.S. and Canada Only) / +1 (512) 478-9000
• Register via online chat available 24 hours a day Monday through Friday

How do I know if I'm registered?
You will receive an email confirmation once we process your completed registration form or handle the registration over the phone.

When will I receive my name badge?
Your badge will be available at the registration desk when registration opens

How do I pay with a purchase order?
Please email a copy of the purchase order to Accounting@ACFE.com. All purchase orders must be listed in US Dollars and be paid within 30 days of receipt. (Government or Educational Institutions only.)

How can I pay my balance?
To complete your registration, please contact ACFE via our secure online chat service, call us at (800) 245-3321 / +1 (512) 478-9000 Monday through Friday from 7:30 a.m. to 6 p.m. Central Time or fax us at +1 (512) 478-9297.

Do I need a photo ID?
Photo ID is not required.

What if I need to cancel my registration?
Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.

What is the cancellation policy?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc., you must cancel your registration prior to the start of the event. Cancellations received less than 30 calendar days prior to an event start date are subject to a $300 administrative fee. Event transfers received less than 30 calendar days prior to an event start date are subject to a $100 transfer fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee. Should an event be cancelled or postponed by the ACFE due to unforeseen circumstances, the ACFE will process a full refund of registration fees within 30 days of such circumstances becoming known. The ACFE will attempt to notify affected customers by phone and email after it determines cancellation is necessary. For more information regarding refunds or other concerns, please contact Member Services at (800) 245-3321 / +1 (512) 478-9000.

By registering for the ACFE Fraud Canada, you are agreeing to its Terms and Conditions.

How do I register a group?
Discounts are available for groups of five or more from the same organisation. To register, please provide all registrant details here and review our new policies below as changes have been implemented.

Once the completed details are received, please allow 3-5 business days for an invoice to be provided. A single invoice will be issued for all attendees and can be paid via credit card, check, or wire transfer. Individuals will be invoiced based on the event registration type and their member status. Early bird deadlines are not applicable towards group registrations. Registrations can now only be processed with one form of payment, as multiple forms of payment are prohibited. Registration is not guaranteed until payment has been processed by the ACFE. An invoice quote does not secure registration.

Group submissions will not be processed until all information, including payment, is received. Individuals cannot be added to a group after the initial group is processed and will not be provided the group discount. Once the group is initially processed, the registration for that group is closed. Alternatively, individuals already registered cannot be added to a group registration. Existing registrations cannot be used to enhance the discount of a registering group. Please email GroupSubmissions@ACFE.com if you have any questions. Please review the cancellation and transfer policies as terms have been updated.

Housing and Travel

Where can I find the ACFE hotel and room blocks?
Please visit ACFE Fraud Conference Canada location page for more information on hotel partners.

How can I make a request for special accommodations?
The ACFE will gladly arrange for special accommodations if you have a disability or dietary need that might otherwise limit your participation in the conference. Simply contact the ACFE at (800) 245-3321 / +1 (512) 478-9000 prior to October 17, 2025. Requests submitted after October 17, 2025 cannot be guaranteed.

What do I wear to the conference?
Dress for all daytime events is business casual. To ensure your comfort during the educational sessions and other events, please bring a sweater or light jacket. It's recommended to bring an umbrella in case of rain. November temperatures in Toronto range from 35°F to 49°F/2°C to 9°C.

What is the meal policy?
Food and beverages will be provided at the following:

• Pre-Conference: Refreshment breaks only
• Main Conference: refreshment breaks, networking reception, daily continental breakfasts and (2) group lunches

Earning CPE

How do I earn CPE for the in-person sessions?
To claim CPE credit, you will need to record and report a CPE PIN code for each session you attend. There are two ways to record your CPE PIN codes:

1. In the ACFE Events app, click the CPE widget on the home screen, type in the CPE PIN code for the session you are attending, and press Submit. Your CPE will be reported automatically to the ACFE. Following the conference, you will be able to download and print your CPE certificate from the ACFE.com.
2. Write down the CPE PIN code for each session you attend. Following the conference, you will be sent a link to a web page where you will be able to enter your CPE PIN codes to claim your CPE credit.

How do I earn CPE for the virtual sessions?
To earn CPE credit, you must attend the full session and click on pop-ups that will appear throughout each presentation. The required number of viewing minutes and pop-ups will be listed on the CPE widget of each session console.

Multi-tasking, such as checking emails, viewing other tabs in your browser or using other programs and apps, will affect your viewing minutes. To avoid CPE reporting issues, keep only the session window active while you're viewing a session.

We ask that you join a few minutes prior to each session's scheduled start time. Sessions will open 15 minutes before presentations begin to ensure you don't miss any important information.

What NASBA delivery methods are used for the ACFE Fraud Conference Canada sessions?
Each session is labeled on the Sessions page as either in-person only, virtual only, or both in-person and virtual.

• In-person sessions qualify as Group Live.
• Virtual sessions qualify as Group Internet-Based.
• For sessions offered both in-person and virtually, the delivery method is determined by how the participant attends.

All ACFE Fraud Conference Canada sessions are designed to meet the NASBA Standards for either Group Live or Group Internet-Based instructional delivery.

Virtual Conference - General

What is cancellation/refund policy for the Virtual Conference?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 30 calendar days prior to an event start date are subject to a $300 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee.

When will I receive login instructions?
Log in instructions will be emailed to you about one week before the conference begins.

What time zone will the event be held?
The Virtual Conference times are all listed in Eastern Standard Time (EST) (UTC-5). Convert these times to your local times by using an Online Time Converter.

When will I receive my CPE certificate?
CPE certificates will be available after November 26, 2025. An email will be sent when they are ready, but you may also visit ACFE.com/MyEventCPE to find your certificate.

Can I watch the Virtual Conference through a VPN connection?
VPNs can cause unreliable speeds and issues displaying pop-ups necessary to track your attendance for CPE. Please disconnect from your VPN prior to accessing the conference. If you are unable to, the conference may be viewed on a data-enabled mobile phone or tablet.

Can I download live or on-demand sessions?
No, sessions cannot be downloaded or saved to your computer or device.

Can I ask questions during the session?
Yes. There is a Q&A box where you can submit questions for the Q&A segment of each session.

How do I access the session slides?
Session slides we have permission to share are available in the Conference Materials Tile of the Conference Hub. For in-person attendees, slides can be accessed through the ACFE Events App.