General
Can I register for the ACFE Government Anti-Fraud Summit by phone?
How do I know if I'm registered?
You will receive an email confirmation once we process your completed registration form or handle the registration over the phone.
When will I receive my name badge?
Your badge will be available at the registration desk when registration opens.
How do I pay with a purchase order?
We will need to have a copy of the purchase order. Please send a copy via mail, email us at memberservices@acfe.com or fax to +1 (512) 478-9297. (Government or educational institutions only)
How can I pay my balance?
To complete your registration, please contact ACFE via our secure online chat service, call us at (800) 245-3321 / +1 (512) 478-9000 Monday through Friday from 7:30 a.m. to 6 p.m. Central Time or fax us at +1 (512) 478-9297.
Do I need a photo ID?
Photo ID is not required.
What if I need to cancel my registration?
Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.
What is the cancellation policy?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days prior
to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration
fee.
By registering for the ACFE Government Anti -Fraud Summit, you are agreeing to its Terms and Conditions.
How do I register a group?
Discounts are available for groups of three or more from the same organization. To register as a group, download the Group Registration Form and Group Supplemental Form and submit by fax (512-478-9297),
mail (716 West Avenue, Austin, TX 78701, USA) or email GroupRegistration@acfe.com.
For questions or more information, please call an ACFE Member Services Representative at 800-245-3321 or +1 (512) 478-9000, or email GroupRegistration@acfe.com.
Please note that all registration documents must be returned together with payment to ensure that all individuals are charged the appropriate rate. Group registrations will not be processed until all documentation and payment is received.
Individuals cannot be added to a group registration after the initial group is processed and will not be provided the group discount. Once the group registration is initially processed, the registration for that group is closed. Alternately, individuals
already registered, cannot be added to a group registration. Existing registrations cannot be used to enhance the discount of a registering group.
Housing and Travel Information
How do I get the ACFE rate at the hotel?
Book your hotel online to receive the attendee rate. Rates will be available until a specific date or until the room block is sold out, whichever comes first. Please visit the ACFE Government Anti-Fraud Summit location page for more information on hotel and room block.
How do I change or cancel my hotel reservation if I need to?
Hotel cancellations will be handled directly by the hotel. Please call the hotel you booked to make changes to or cancel your existing reservation.
How can I make a request for special accommodations?
The ACFE will gladly arrange for special accommodations if you have a disability or dietary need that might otherwise limit your participation in the conference. Contact the ACFE at Events@acfe.com prior to October 1, 2023. Requests submitted after October 1, 2023, cannot be guaranteed.
What do I wear to the Summit?
Dress for all daytime events is business casual. To ensure your comfort during the workshops and other events, please bring a sweater or light jacket. It's recommended to bring an umbrella in case of rain. November temperatures in Washington
D.C range from 41 °F to 55 °F.
What is the meal policy?
Breakfast, breaks, lunch, will be provided along with a networking reception.
Virtual Summit - General
What is cancellation/refund policy for the Virtual Summit?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc. you must cancel your registration prior to the start of the event. Cancellations received less than 14 calendar days
prior to an event start date are subject to a $100 administrative fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full
registration fee.
When will I receive login instructions?
Log in instructions will be emailed to you a week prior to the conference.
What time zone will the event be held?
The Virtual Summit times are all listed in North American Eastern Time Zone. Convert these times to your local times by using an online time converter.
How do I earn CPE?
To earn CPE for a live or on-demand session, you must click on a minimum number of pop-ups that will appear throughout each session. You will have 60 seconds to click on each pop-up. The number of required pop-ups varies depending on the
length of the session.
When will I receive my CPE certificate?
CPE certificates will be available after November 27, 2023. An email will be sent when they are ready, but you may also visit ACFE.com/myeventcpe to find your certificate.
When will on-demand recordings be available?
On-demand recordings will be available approximately three weeks after the conclusion of the conference. An email will be sent when these are available.
Can I download live or on-demand sessions?
No, sessions cannot be downloaded or saved to your computer or device.
Which sessions will be available for on-demand CPE?
All on-demand sessions will be eligible for ACFE CPE credit.
Can I ask questions during the session?
Yes. There is a Q&A box where you can submit questions for the Q&A segment of each session.
How long will I have access to the videos?
You will have access to the videos for one year from the start date of the event.
How do I access the session slides?
Session slides we have permission to share are available in the Summit Materials Tile of the Summit Hub.
Virtual Summit - Technical Requirements
What are the system requirements for watching the Virtual Summit?
Before you access the event, you should ensure that your browser is configured to stream video. For the Virtual Summit, you will need a minimum internet connection of 800 Kbps for an optimal experience. For the best viewing experience, we
recommend using a wired internet connection and closing any programs or browser sessions running in the background that could cause a lag or delay. VPN can cause unreliable internet speeds and can cause issues displaying pop-ups. Please disconnect
from your VPN to access the Summit.
Here are steps you can take before the conference to test your system:
What Browsers are supported?
- Google Chrome (*Latest)
- Microsoft Edge (*Latest)
- Mozilla Firefox (*Latest)
- Safari (*Latest, Mac Only)
*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.
Can I watch the Virtual Summit through a VPN connection?
VPN can cause unreliable internet speeds and can cause issues displaying participant tracking pop-up polls. Please disconnect from your VPN to access the conference.