FREQUENTLY ASKED QUESTIONS

General

Can I register for the ACFE Government Anti-Fraud Summit by phone?
You can register for the summit by phone, or online:

How do I know if I'm registered?
You will receive an email confirmation once we process your completed registration form or handle the registration over the phone.

How do I pay with a purchase order?
Please email a copy of the purchase order to Accounting@ACFE.com. All purchase orders must be listed in U.S. Dollars and be paid within 30 days of receipt. (Government or Educational Institutions only.)

How can I pay my balance?
To complete your registration, please contact ACFE via our secure online chat service, call us at (800) 245-3321 / +1 (512) 478-9000 Monday through Friday from 7:30 a.m. to 6 p.m. Central Time or fax us at +1 (512) 478-9297.

Do I need a photo ID?
Photo ID is not required.

What if I need to cancel my registration?
Please contact the ACFE directly at (800) 245-3321 / +1 (512) 478-9000 to cancel your registration.

What is the cancellation policy?
Our cancellation policy is intended to keep costs low for attendees. Due to financial obligations incurred by ACFE, Inc., you must cancel your registration prior to the start of the event. Cancellations received less than 30 calendar days prior to an event start date are subject to a $300 administrative fee. Event transfers received less than 30 calendar days prior to an event start date are subject to a $100 transfer fee. No refunds or credits will be given for cancellations received on or after the start date of the event. Those who do not cancel and do not attend are responsible for the full registration fee. Should an event be cancelled or postponed by the ACFE due to unforeseen circumstances, the ACFE will process a full refund of registration fees within 30 days of such circumstances becoming known. The ACFE will attempt to notify affected customers by phone and email after it determines cancellation is necessary. For more information regarding refunds or other concerns, please contact Member Services at (800) 245-3321 / +1 (512) 478-9000.

By registering for the ACFE Government Anti -Fraud Summit, you are agreeing to its Terms and Conditions.

How do I register a group?
Discounts are available for groups of five or more from the same organization. To register, please provide all registrant details here.

Once the completed details are received, please allow 3-5 business days for an invoice to be provided. A single invoice will be issued for all attendees and can be paid via credit card, check or wire transfer. Individuals will be invoiced based on the event registration type and their member status. Early deadlines are not applicable for group registrations. Registrations can only be processed with one form of payment, as multiple forms of payment are prohibited. Registration is not guaranteed until payment has been processed by the ACFE. An invoice quote does not secure registration.

Group submissions will not be processed until all information, including payment, is received. Individuals cannot be added to a group after the initial group is processed and will not be provided the group discount. Once the group is initially processed, the registration for that group is closed. Alternatively, individuals already registered cannot be added to a group registration. Existing registrations cannot be used to enhance the discount of a registering group. Please email GroupSubmissions@ACFE.com if you have any questions. Please review the cancellation and transfer policies as terms have been updated.

Earning CPE Credit

How do I earn CPE for the virtual sessions?
To earn CPE credit, you must attend the full session and click on pop-ups that will appear throughout each presentation. The required number of viewing minutes and pop-ups will be listed on the CPE widget of each session console.

To avoid CPE reporting issues, keep only the session window active while you're viewing a session. Multi-tasking, such as checking emails, viewing other tabs in your browser or using other programs and apps, will affect your viewing minutes.

We ask that you join a few minutes prior to each session's scheduled start time. Sessions will open 15 minutes before presentations begin to ensure you don't miss any important information.

What NASBA delivery methods are used for the ACFE Government Summit sessions?
Virtual sessions qualify as Group Internet-Based.

All ACFE Government Summit sessions are designed to meet the NASBA Standards for Group Internet-Based instructional delivery.

Virtual Summit - General

When will I receive login instructions?
Log in instructions will be emailed to you about one week before the Summit begins.

What time zone will the event be held?
The virtual summit times are listed in Central Standard Time (CST). Convert these times to your local times by using an online time converter.

When will I receive my CPE certificate?
CPE certificates will be available after March 13, 2026. An email will be sent when they are ready, but you may also visit ACFE.com/MyEventCPE to find your certificate.

When will on-demand recordings be available?
On-demand recordings will be available approximately three weeks after the conclusion of the summit. An email will be sent when these are available.

Can I download live or on-demand sessions?
No, sessions cannot be downloaded or saved to your computer or device.

Which sessions will be available for on-demand CPE?
All on-demand sessions will be eligible for ACFE CPE credit.

Can I ask questions during the session?
Yes. There is a Q&A box where you can submit questions for the Q&A segment of each session.

How long will I have access to the videos?
You will have access to the videos for one year from the start date of the event.

How do I access the session slides?
Session slides we have permission to share are available in the Summit Materials Tile of the Summit Hub.

Can I watch the virtual summit through a VPN connection?
VPNs can cause unreliable speeds and can cause issues displaying pop-ups necessary to track your attendance for CPE. Please disconnect from your VPN prior to accessing the Summit. If you are unable to, the Summit may be viewed on a data-enabled mobile phone or tablet.

Virtual Summit - Technical Requirements

What are the system requirements for watching the Virtual Summit?
Before you access the event, you should ensure that your browser is configured to stream video. You will need a minimum internet connection of 800 Kbps for an optimal experience. For the best viewing experience, we recommend using a wired internet connection and closing any programs or browser sessions running in the background that could cause a lag or delay. VPNs can cause unreliable internet speeds and can cause issues displaying pop-ups. Please disconnect from your VPNs to access the summit.

Here are steps you can take before the summit to test your system:

Visit SpeedTest.net to check your download speed
Test Your System

What Browsers are supported?

Google Chrome
Microsoft Edge
Mozilla Firefox
Safari

*Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.